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FAQ
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When will my order be shippedBasics: 2-4 days Other collections: 2-4 days after production/customising Customised service: 7 a 10 days
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Will my order be tracked?Yes. No matter what shipping option you go for, you will receive a trackingnumber in your shipping confirmation email so you can stalk your new gear all the way to your front door!
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I just ordered something, when I can expect my order to arrive?"We're doing our utmost best to fullfil al orders within 3 days, depends on the item (customized/decorated) or not. For the latest updates on your parcel, please check the tracking link of your parcel.
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Will deliveries affected due to COVID-19?We're doing our utmost best to fullfill all orders within 3 days, depends on item (made on order customized/decorating).
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How can I contact Studio/Atelier?Studio/atelier is still available to assist you with your orders during this time. You can fill in our contact form, or send an e-mail to info@sonofpunk.com. We come back to you as soon as possible.
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Do I have to pay duties/custom fees?Some countries may charge import duties and taxes or other random fees. The courier may also charge handling fees for processing your parcel through customs. Sorry, we have no control over this and it's your responsibility to pay for any fees. We suggest you find out what fees are apllicable in your country before order.
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How do I cancel an order?Its the same deal as changing an order. Let us know in time to email us at info@sonofpunk.com and let us know you have to cancel.
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When can I expect the refund?We try to be as quick as possible with your refund. Usually, the refund is made within 12 days after our logistics partner has received the returned items. You used a Gift Card? You can return your order following the regular returns procedure. Instead of money refund, we eill add the purchase amount of your returns to your gift card. After this is processed, you can place a new order with your gift card.
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I didn't receive a return form, what can I do?"Just let us know via email info@sonofpunk.com and we will send you a new return form by email.
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How can I return my order ?You will receive your order in a SON OF PUNK box (inner packaging) wrapped in a recycled plastic bag (outer packaging). It's no need to return the box, just use the recycled plastic bag to return your order together with the return form. But of course the choice is yours.
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What clothing size will I get?Some of our items are medium/loose fit, however other items have a boxy fit. Therefore, we recommend you take a look at the product page of the item you're interested in for specific sizing information.
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The item I want is out of stock. Will it be restocked?We're sorry that the item that you are interested in is out of stock. Occasionally, depending on the collection/style, items and sizes are restocked/produced. On the product page, you can subscribe yourself to get notified when your item is back in stock. Can't wait? just send us an email, so we can check this for you.
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My purchased item is damage. What should I do?We're sorry that your purchased item is damaged, you can contact us by email and we will provide you with a solution as soon as possible
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How do I take care of my items?All items in our collections come with a care label. We strongly recommend you to always follow the instructions on this label. Most important is to never tumble dry printed products and don't iron on prints . If you have additional questions or you want further advice, please get in touch with us via phone or mail.
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What does Made to Order (MTO) means?Some of our printed/decorated/upcycled Items are Made to Order (MTO) so that you can order them whenever you like, you don't need to wait for a restock. This means you can place an order and we are ready to make it. This process usually takes up to 7-10 days and then we ship it out to you.
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What is Upcycling/Re-Use?Upcycling, also known as creative Re-Use, is the proces of transforming by-products, waste materials, useless or unwanted products into new materials or products perceived to be of greater quality, such as artistic value or environmental value.
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It says 'SOLD OUT- no longer available', will you restock?"No, sorry... mostly we make products limited (exclusive) so that people have something special. But if a products says "Out of Stock-sewing more" then you can totally sign up for a restocknotification and we'll let you know when they're back.
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Do you sell giftvouchers?Sure do! You can send us an email and we send you a gift voucher. The possibility to order a giftvoucher online is coming soon.
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Do you also donate to charity?Yes we do..As a brand we feel social and enviromental responsible. This because the fashion industry is one of the most polluting industry as well according explotation, child labor etc.. Our mission is to stand up and make statements against (FAST FASHION). Tevens organiseren (ontwerpen/produceren wij om de zoveel tijd speciale acties (limited edition) in samenwerking met een goed doel. en brengen wij het onderwerp onder de aandacht. Van de gehele collectie wordt van elk verkocht kledingstuk 1 EURO gedoneerd aan een goed doel. Speciale acties voor een goed waarbij wij bijvoorbeeld een unieke collectie ontwerpen doen wij vrijblijvend om dit doel te steunen.
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How do I make an order?Just go to sonofpunk.com (hint: you're already here) and click on a product you like. Order your size and add to cart. Then just follow the easy checkout process and soon you'll own some original SON OF PUNK items.!!!!
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How do I make changes to my order?Just send an email to info@sonofpunk.com within an hour, let us know your order number and the changes you need to make then we will do our best to make it happen. Note that if the item is sended we can't guarantee that we able to make changes at once, but the more quickly you can get in touch with us, the better change we have!
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I didn't receive an order confirmation. why not?It can take up to two hours, after you have placed your order for to receive the confirmation email. Please check your spam inbox. If the payement has been processed and you haven't received a confirmation email after two hours, please get in touch with us via email.
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Where is my order?Hasn't turned up yet? If you haven't received a shipping confirmation email from us yet (in two hours) then just drop an email to info@sonofpunk.com and we'll investigate. If you have received a shipping notification just consult your tracking number for the latest update on where your package of goodies are.
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What are the available payment methods?You can pay with the following options: Paypal iDeal Klarna (buy now pay later) Afterpay Credit/debit cards Offline payments
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Where can I find my invoices?Your invoice is always included in the order confirmation email. You can also find your invoice in your SON OF PUNK account. If you can't find the invoice, don't hesitate to contact us so we can send a new copy to you.
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What is Afterpay?Afterpay is a way to order without needing to pay the whole amount upfront. We ship order out as normal and you pay it off in fortnightly instalments over 6 or 3 weeks. SON OF PUNK vouchers are not able to be purchased using Afterpay. Please note Afterpay is curently only available for the Netherlands.
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Is it safe?Absolutely, your payment is secure (for the techno geeks out there) we use Secure Sockets Layer protocol (SSL) with an ecryption key lengt of 256 bits (highest level commercially available.
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How do I use the giftvoucher?You have a giftvoucher ?! Congrats! Someone loves ya. ok here's how to use it. - Find the voucher number and Pin. -it's on the gift voucher. - Proceed to checkout with your cart full of shiny things. - In the payment section, tick the box that "Use Gift Card to check out". - Enter your vouchernumber in the "giftcode" box and your PIN into the box underneath. - When you choose your payment method, select "Gift Voucher" and a space will appear for you to type in your voucher Code! - Hit add gift card and you're all good to go:)
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How many gift vouchers can I use for my order?You can use a maximum of two gift vouchers per order transaction.
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What is VAT?VAT is Value Added Tax, wich are the taxes paid on top of the value from the sale of products or services. Both customers inside and outside the EU pay VAT on their purchase from within the EU the VAT is included in the price of our products. If you purchase from another country, you will have to pay this in the form of import duties.
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Do I need to set up an account to order something online?If you want to place an order, a Son of Punk account is not neccessary. You can check out as a guest, checkout or register as a customer.
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What are the advantages of having an account at Son of Punk?A SON OF PUNK account makes it faster and easier to place an order. Your address details will be filled in automatically and all orders can be easily found in one place. As well your the first to know about New Arrivals or limited editions.
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How do I create a account?Click "My account" in the top right of our website. in order to register, all fields with a star needs to be filled in.
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How can I delete my account?We can delete your account whenever you want. Send us an email at info@sonofpunk.com and we'll delete your account.
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What materials do you use?For us Eco is not a trend but an attitude and responsibility towards our environment/ethical. Its not an option but a must. Therefore we consistently (as much its possible) use sustainable, environmentally friendly and circular materials or using dead/overstock, using leftovers materials and vintage clothing. Here we have listed some materials for you: - Organic cotton - Regenerated pre-consumer cotton - Recycled & circular cotton - Recycled polyester - Using leftover components as decoration - Using dead/overstock fabrics/vintage clothing to turns this into new unique items Our garments are certified with the following labels: - GOTS: GOTS stands for Global Organic Textile Standard. And sets the standard highest ecological, sustainable and social standards for organically produced natural fibres - PETA APPROVED VEGAN: PETA APPROVED VEGAN logo marks products in the SON OF PUNK online webshop that contain no animal derived components whatsoever making it easier to shop vegan. - OEKO STANDARD 100: OEKO-TEXT STANDARD 100 label is one of the labels textiles tested for harmful substances. It stands for customer confidence and high product safety. You can be certain that every component of this article i.e. tested every thread, button and other accessories has been tested for harmful and that the article is therefore harmless in human ecological terms. - FAIR WEAR FOUNDATION: FAIR WEAR FOUNDATION is a independent non-profit organisation that works to improve conditions for workers in garment factories.
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